Updated at : 6 August 2026
Payout & Settlement Policy
This Payout & Settlement Policy forms part of the Organiser Terms & Conditions. Capitalised terms have the meanings given in those Terms.
1. Payment collection
1.1Spotlyte collects paid Ticket amounts from Attendees through approved payment gateway partners as the Organiser's limited payment collection agent.
1.2Amounts shown in the dashboard may remain subject to gateway confirmation, refunds, chargebacks, reversals, statutory deductions, and reconciliation.
2. Requirements before payout
•The Organiser account must be active and not suspended or restricted.
•KYC, PAN, GST information where applicable, and bank verification must be complete and satisfactory.
•The payout bank account must be held in the verified name accepted by Spotlyte or its payment partner.
•The Event and sales activity must pass Spotlyte's fraud, risk, complaint, and compliance checks.
•Any additional information requested for the Event, permits, refunds, chargebacks, or source of funds must be provided.
3. Gross Sales and Net Proceeds
3.1Gross Sales are the total paid Ticket amounts successfully collected for the Event before deductions.
3.2Net Proceeds are calculated after deducting all applicable amounts, which may include:
•Platform Fees and GST charged on Spotlyte's fees;
•payment gateway, payment processing, or banking charges where applicable;
•refunds, cancellations, reversals, and chargebacks;
•gateway-imposed chargeback or dispute fees;
•statutory deductions, including TCS or TDS where required by law;
•tax adjustments, negative balances, credits, incentives, or corrections;
•reserves or holdbacks reasonably required for Event or payment risk;
•any other amount the Organiser owes Spotlyte under the Organiser Terms or an accepted commercial arrangement.
4. Fees and disclosure
4.1The applicable Platform Fee, GST, payment processing treatment, and any Event-specific commercial terms will be shown in the dashboard, fee schedule, onboarding flow, or Event setup before or during use of the relevant service.
4.2Publishing an Event, continuing sales after notice, or requesting payout constitutes acceptance of the applicable displayed terms.
4.3Spotlyte will provide a tax invoice for its Platform Fees where required. Organisers remain responsible for their own Ticket revenue taxes and filings.
5. Two payouts per Event
5.1Multiple payout types may be available for an Event. The payout type(s) applicable to a particular Event will be determined once the Event goes live and will be displayed in the Organiser's dashboard. The Organiser may view the applicable payout structure, eligibility, and release details through the dashboard.
5.2Payouts are not automatic or guaranteed. Spotlyte may determine eligibility, maximum available amount, reserve, timing, and supporting document requirements based on KYC status, sales history, Event date, cancellation exposure, refund terms, complaint levels, chargebacks, and other risk indicators.
5.3The dashboard will display the payout options available for the Event, the amount eligible for release, estimated deductions, any reserve, and the expected processing timeline.
5.4Requesting a payout does not require Spotlyte to approve the full requested amount. Spotlyte may approve a lower amount, defer the request, or decline it where reasonably necessary for risk, compliance, refund, or operational reasons.
5.5Any remaining Net Proceeds will be included in the Event's final reconciliation and settlement after Event completion, subject to deductions, reserves, refunds, chargebacks, and verification.
6. Processing time
6.1The expected processing time for an approved payout will be shown in the dashboard or communicated to the Organiser. Timing begins only after all required verification and documents are complete.
6.2Processing estimates exclude bank holidays, payment gateway delays, incorrect bank details, failed transfers, compliance review, disputes, and events beyond Spotlyte's reasonable control.
6.3A payout is treated as completed when the relevant amount is successfully transferred to the verified bank account. Bank credit may occur later depending on the receiving bank.
7. Reserves, withholding, and set-off
7.1Spotlyte may retain a reasonable reserve or withhold settlement to cover expected or pending refunds, cancellations, postponements, chargebacks, disputes, complaints, suspected fraud, legal or tax obligations, or other Event-related exposure.
7.2Spotlyte may set off a negative balance or amount owed by the Organiser against current or future sales, payouts, settlements, or other amounts payable through the Platform.
7.3A reserve will be released when Spotlyte reasonably determines that the relevant exposure has ended, subject to ongoing legal, payment, or dispute obligations.
7.4Following suspension or termination, Spotlyte may hold a reserve for up to 180 days, or longer where a pending chargeback, complaint, legal claim, or authority requires it.
8. Refunds, cancellations, and postponements
8.1Refunds are funded from Event sales and reduce the Organiser's Net Proceeds. Spotlyte may deduct refunds from unsettled sales, reserves, future sales, or future payouts.
8.2If the Organiser cancels, postpones, relocates, or materially changes an Event, Spotlyte may immediately pause payouts and hold available funds while Attendee communication and refund obligations are assessed.
8.3Where available funds are insufficient, the Organiser must pay the shortfall within seven days of demand unless Spotlyte agrees otherwise in writing.
8.4The refund treatment of Platform Fees, GST, and payment gateway charges will follow the applicable fee terms disclosed to and accepted by the Organiser and Spotlyte's Refund & Cancellation Policy.
9. Chargebacks and payment disputes
9.1A chargeback amount and any gateway chargeback fee may be deducted from Event funds, reserves, current or future payouts, or other amounts payable to the Organiser.
9.2The Organiser must provide evidence requested to contest a chargeback, including Ticket records, entry or check-in logs, Event communications, refund terms, proof the Event occurred, and any relevant Attendee correspondence.
9.3Failure to provide evidence within the required deadline may result in the chargeback being accepted and deducted.
10. Failed or returned payouts
10.1If a payout fails because of incorrect, closed, frozen, or mismatched bank details, the Organiser must update and re-verify the account before reprocessing.
10.2Spotlyte may deduct bank or gateway charges incurred because of a failed, returned, or reprocessed payout where permitted and disclosed.
10.3Spotlyte is not responsible for delay caused by inaccurate information supplied by the Organiser or restrictions imposed by the receiving bank.
11. Reports, invoices, and tax documents
11.1The dashboard may show sales, fees, refunds, chargebacks, statutory deductions, reserves, payout status, and settlement history. Figures may be adjusted after reconciliation.
11.2Spotlyte may issue invoices, credit notes, TDS or TCS information, or other records required by law or Platform operations. Organisers should reconcile dashboard records with their own books and consult their tax adviser where necessary.
12. Payout queries and disputes
12.1The Organiser should report a payout discrepancy to payments@spotlyte.app with the Event name, Event ID, payout reference, amount, and supporting records as soon as reasonably possible.
12.2Spotlyte may request additional information and will review the account, gateway, bank, refund, and chargeback records before responding.
12.3Nothing in this policy prevents Spotlyte from correcting an error, reversing an incorrect credit, or recovering an overpayment.
13. Changes to this policy
13.1Spotlyte may update this policy or payout options with reasonable notice. Changes may apply immediately where required by law, payment partners, fraud prevention, or security, and otherwise will apply prospectively.
14. Contact
Payout support: support@spotlyte.app | +91 75300 99945
Escalations and grievances: complaints@spotlyte.app
Registered business address: 993/44A1, South Weavers Colony, Nesamony Nagar, Nagercoil - 629003, Kanyakumari, Tamil Nadu, India